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Frequently Asked Questions (FAQ)

2. How do you determine a website or server is down?

Ping tests fail when:

  • Your server is inaccessible via the Internet or
  • Ping requests timed out

Web server tests fail when:

  • Your web server is inaccessible via the Internet or
  • Your web server is not running, that is we can't connect to port 80 or
  • The web server is running but does not respond to requests or returns invalid HTTP responses (according to HTTP specification)

TCP port tests fail when:

  • Your server is inaccessible via the Internet or
  • Your server is not running, that is we can't connect to the specified port

Website tests fail when:

  • The URL inaccessible via the Internet or
  • Username/password not specified or incorrect or
  • Required keywords do not appear in the page or
  • Excluded keywords appear in the page